Frequently Asked Questions & Ritual Care

We source unrefined, cold-pressed seed oils and steam-distilled essential oils from trusted growers who share our commitment to purity and sustainable harvesting. Every batch relies on clean, nutrient-dense ingredients like jojoba, pumpkin seed, black seed, and rosemary – never synthetic fillers or artificial additives.

Because our formulas are 100% natural and free from synthetic preservatives, we recommend using your bottle within 12 months of opening. Keep your bottle in a cool, dry place away from direct sunlight. Our heavy 2 oz amber glass packaging naturally shields the botanical oils from light exposure.

We protect both your product and the environment. Every bottle of The Elixir is housed in UV-protective amber glass and packed in eco-friendly cushioning inside recyclable shipping boxes to ensure it arrives safely without unnecessary plastic waste.

Orders placed during our small-batch releases are processed and dispatched within 2 to 3 business days. As soon as your order ships, we will send an email with your tracking number so you can follow its delivery status in real-time.

We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay, and PayPal for a fast, secure checkout.

We want you to feel confident in your scalp care ritual. Unopened and unused items in their original packaging can be returned within 14 days of delivery for a store refund (minus shipping costs).

If your package arrives damaged or broken during transit, please email us at contact@herbalharmonyhaus.com within 7 days of delivery with a clear photograph of showing the damage, our team will issue a replacement or store credit.