RETURN & STORE CREDIT POLICY

We want you to feel confident trying our handcrafted rituals. If you change your mind about an eligible purchase made directly through herbalharmonyhaus.com, we offer store credit for eligible returns in accordance with the policy below. 

Returns / Change of Mind:

For safety and hygiene reasons, all sales on opened or used products are final. We accept returns of unopened, unused products in their original packaging when the return is requested within 14 days of delivery for store credit. 

For eligible returns:

  • Store credit will be issued for the eligible product purchase price. 
  • Original shipping charges are non-refundable. 
  • Customers are responsible for the cost of return shipping. 
  • A $5.00 processing fee will be deducted from the
    amount of store credit issued for each return to cover restocking and handling.
  • Returned items must be received in their
    original, unopened, and unused condition. 
  • Store credit does not expire and may be used toward future purchases on herbalharmonyhaus.com. 

We have the right to decline a return that does not meet the requirements of this policy. 

Damaged or Defective Items:

If your order arrives damaged or defective, we will make it right! Please contact us within seven (7) days of delivery at contact@herbalharmonyhaus.com. 

Please include:

  • Your order number
  • A description of the issue; and
  • Clear photographs showing the damage or defect, including the product and packaging when applicable. 

Once we verify the issue, we will provide an appropriate resolution, which may include a replacement product or store credit for the affected product.